1. Free 3 days Return If applicable
1. Free 3 days Return
If you change your mind, you can return your purchased item to us within 3 calendar days of delivery. If you are not 100% satisfied with your bought item, you can return it for free and get a full refund.
Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
If the item you have received is damaged, defective , you will receive a full refund along with any shipping fees incurred.
Keep in mind that there are a few items that can't be returned. No returns on cosmetics .
No Returns on accessories like battery,cover case,screen protector etc
Item should not be opened/unsealed or used please make sure that labels or tags are not removed.
eg: (Mobile box must not be damaged or tampered) No Warranty For Accessories To return the item
2. To return / replace simply follow the steps below:
Send an email to our customer service team on firstname.lastname@example.org OR email@example.com to initiate the process.
We will log your return request and respond through our email along with your airway bill(AWB) & request for your preferred time for collection.
Handover the airway bill (AWB) to the courier along with the items you wish to return.
We will issue you a coupon or refund the amount as per your choice. Return coupon will be issued equivalent to value of the item(s) you returned.
The coupon will be redeemable at aimsouq.com and you can shop for any other products in our store.
3. Debit/Credit Card Customers
If you placed the order using a Debit/Credit card, we will refund the price of the item(s) returned to the same card.
We will inform you once the payment has been processed from our end.
However, please note that it may take an additional 7 – 14 working days for the amount to reflect on your bank statement.
4. Cash on Delivery
If you placed the order using Cash on Delivery (COD), we will issue you a return coupon equivalent to value of the item(s) you returned.
The coupon will be redeemable at aimsouq.com and you can use to order anything you like!
5. Can I return product?
You can return product for a refund(If you placed the order using Cash on Delivery (COD), we will issue you a return coupon equivalent to value of the item(s) you returned.), within 3 days after receiving your original order.
If you claim the product which is bought from aimsouq.com for service warranty after free 3 Days return, you should provide the courier charge.
6.What are the required conditions?
Please see below conditions for your return request to be accepted:
- product must remain sealed, except if the product is defective or damaged
- product is still in its original packaging
- product is in its original condition and unused
- product is not damaged- product label is still attached
- product is complete
6.What are the next steps?
Once your return request done through RETURN LINK , we will contact you to arrange retrieval of the product after reading your request.
- Once the product retrieved, we will proceed to examination.
- - In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions respected, we will proceed to refund(No Refund on cash on delivery - Only exchange) within maximum 14 business days post retrieval product.