1. General information

In order to maintain better services like timely delivery of goods, effective communication, warranty information etc and also maintain a long lasting service relationship, we do collect some personal information from you. At “aimsouq.com”, we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right privacy.

2. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

3. Can I return product?

You can return product for a refund(If you placed the order using Cash on Delivery (COD), we will issue you a return coupon equivalent to value of the item(s) you returned.), within 3 days after receiving your original order.

If you claim the product which is bought from aimsouq.com for service warranty after free 3 Days, you should provide the courier charge.

4.What are the required conditions?

Please see below conditions for your return request to be accepted:

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging

- product is in its original condition and unused

- product is not damaged- product label is still attached

- product is complete

5.What are the next steps?

Once your return request done through RETURN LINK , we will contact you to arrange retrieval of the product after reading your request.

- Once the product retrieved, we will proceed to examination.

- - In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

-  If examination conclusive and conditions respected, we will proceed to refund(No Refund on cash on delivery - Only exchange) within maximum 14 business days post retrieval product.

6.Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

7.In The Case Of Vehicle

We are the intermediator between aimsouq for the vehicles of JMC and Force motors.aimsouq is dealing the cusomters for JMC , Force, Faw,Terralord vehicles.This Clause 7 only related to customer for Vehicles(JMC,Force,Terralord,Fav,Sunlong)